Shipping policy

# Shipping Policy

At **Zawaj**, we aim to provide a smooth, reliable, and convenient shopping experience for our customers across Pakistan.

## Order Processing

- Orders are usually processed within **1–2 working days** after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- Once your order has been dispatched, you may receive tracking or delivery information where available.

## Delivery Time

Our estimated delivery time is **3–5 working days** after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

## Shipping Across Pakistan

We deliver to customers **all across Pakistan**.

Please make sure your **name, phone number, and complete delivery address** are correct when placing your order to avoid unnecessary delays.

## Cash on Delivery

**Cash on Delivery (COD)** is available for eligible orders across Pakistan.

Customers are requested to keep the required payment amount available when receiving their parcel.

## Order Confirmation

Our team may contact you through **phone or WhatsApp** to confirm your order before dispatch.

Orders with incomplete or incorrect contact information may be delayed or cancelled.

## Delayed or Unsuccessful Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the provided phone number is unreachable, additional delivery time or charges may apply.

## Damaged or Incorrect Parcel

If you receive a damaged or incorrect item, please contact **Zawaj** as soon as possible after receiving your parcel and provide your order details along with clear photos or videos of the issue.

## Contact Us

If you have any questions regarding your order or delivery, please contact the **Zawaj Customer Support Team**.

Thank you for shopping with **Zawaj**.